MyOchsner Frequently Asked Questions

Enrollment Questions
What is MyOchsner?
How do I sign up for MyOchsner?
What do I need to use MyOchsner?
I did not receive an activation code, or I lost it or let it expire. Can you send me a new activation code?
My activation code does not work, what should I do?
Is my activation code my user ID?
What about my privacy? Is it protected?
After I Have Enrolled
I forgot my password. What should I do?
My account is disabled. What should I do?
I was logged out of MyOchsner. What happened?
How do I un-enroll or deactivate my MyOchsner Account?
Who do I contact if I have further questions?

What is MyOchsner?

MyOchsner offers patients personalized and secure online access to portions of their medical records. It enables patients to securely use the Internet to help manage and receive information about their health. With MyOchsner, you can:

  • Request and schedule medical appointments;
  • View your health summary from the MyOchsner electronic health record;
  • View test results;
  • Request prescription renewals;
  • Access trusted health information resources;
  • Communicate electronically and securely with your medical care team;
  • And more!
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How do I sign up for MyOchsner?

Patients who wish to participate in MyOchsner will be issued an activation code during a clinic visit. This code will enable you to create your own user ID and password on my.ochsner.org.

If you have an activation code, click the Sign Up Now button and type in your activation code and date of birth to create a MyOchsner account. Never been to Ochsner or lost your No Activation Code?

You can sign up online with our self-service signup.

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What do I need to use MyOchsner?

You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome, Mozilla Firefox).

You can also download the MyChart mobile app from the Apple App Store or Google Play.

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I did not receive an activation code, or I lost it or let it expire. Can you send me a new activation code?

You may follow the Sign Up Now link and Request an account online at my.ochsner.org. After your information is verified, you will be directed to create a username and password. You may contact us at MyOchsner@Ochsner.org or Ochsner Patient Support Line at 1-877-339-2637 for assistance.

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My activation code does not work. What should I do?

For your security, your activation code expires after 45 days and is no longer valid once you use it. You can now sign up for MyOchsner directly by clicking the Sign Up Now button on the sign-in page, and then the Sign Up Online button. Once you fill out and submit the form, your MyOchsner account will be created. If you are still experiencing issues, email us at MyOchsner@Ochsner.org or call our MyOchsner Patient Support Line at 1-877-339-2637.

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Is my activation code my user ID?

No, your activation code is not your MyOchsner user ID or password. You will use this code only once to log into MyOchsner for the first time.
The code will expire after you have used it or after 45 days. When you log into MyOchsner the first time, you will be asked to create your own unique MyOchsner ID and password.

What about my privacy? Is it protected?

The Health Insurance Portability and Accountability Act (HIPAA) privacy rule, a federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information. This law applies to all forms of individual's protected health information, whether electronic, written, or oral. This law requires security for health information in electronic form.
HIPAA document

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I forgot my password. What should I do?

Click the Forgot password link on the sign-in page to reset your password online You may also contact our MyOchsner Patient Support Line at 1-877-339-2637 to request a new, secure password.

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My account is disabled. What should I do?

For security purposes, your account is disabled after 10 attempts. When your account has been disabled, it must be reactivated by an administrator, who will need specific information to make sure that the correct account is being reactivated.
Please email your full name, DOB, and your MyOchsner username (if you know it) to MyOchsner@ochsner.org, or call the MyOchsner Patient Support line at 1-877-339-2637 and provide the same information to reactivate your account. An administrator will contact you if any additional information is needed, and they will notify you when your account has been reactivated.

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I was logged out of MyOchsner. What happened?

We aim to protect your privacy and the security of your information. If your keyboard remains idle for 15 minutes or more while you are logged into MyOchsner, you will be automatically logged out. We recommend that you log out of your MyOchsner session if you need to leave your computer, even for a short time.

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How do I un-enroll or deactivate my MyOchsner account?

Use the Ask a Question feature in the Messaging menu to send a Customer Service message to MyOchsner Support, or email MyOchsner@Ochsner.org to request that your account be deactivated.

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Who do I contact if I have further questions?

You may e-mail us at MyOchsner@Ochsner.org, or you can call our MyOchsner Patient Support line at 1-877-339-2637.

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