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MyOchsner Frequently Asked Questions

Enrollment Questions
What is MyOchsner?
Is there a fee to use MyOchsner?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyOchsner?
Why are certain test results not shared electronically via MyOchsner?
If some of my health information on MyOchsner is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyOchsner For My Family
Can I view a family member's health record in MyOchsner?
Can I ask questions regarding a family member from my MyOchsner account?
Can my spouse and I share one MyOchsner account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyOchsner secure?
What is your privacy policy?
I was logged out of MyOchsner, what happened?
What do I need to use MyOchsner?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is MyOchsner?

MyOchsner offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyOchsner, you can use the Internet to:

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Is there a fee to use MyOchsner?

MyOchsner is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyOchsner activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next office visit.

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Who do I contact if I have further questions?

You may e-mail us at MyOchsner@Ochsner.org, or you can call our MyOchsner Patient Support Line at 1-877-339-2637.

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When can I see my test results in MyOchsner?

Your test results are released to your MyOchsner account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyOchsner?

Your provider is able to determine which types of test results are able to be accessed through MyOchsner. Further, tests of a very sensitive nature are not released to MyOchsner.

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If some of my health information on MyOchsner is not correct, what should I do?

Your MyOchsner information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyOchsner should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyOchsner?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyOchsner account, and then connect to information regarding their family member. To request MyOchsner access for your minor dependents or adult guardianship, you will need to print and fill out the required form. Submittal instructions are explained on each form. You must have the Acrobat® Reader® application to view the attached files. You can download this application for free from http://get.adobe.com/reader.
Pediatric Proxy Request Form
Adult Proxy Request Form (Legal paperwork verifying authority is required)

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Can I ask questions regarding a family member from my MyOchsner account?

MyOchsner offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyOchsner account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyOchsner account.

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I forgot my password. What should I do?

You may contact our MyOchsner Patient Support Line at 1-877-339-2637 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyOchsner@Ochsner.org and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyOchsner and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyOchsner secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyOchsner uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyOchsner. Unlike conventional e-mail, all MyOchsner messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyOchsner is owned and operated by MyOchsner and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyOchsner.

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I was logged our of MyOchsner, what happened?

We aim to protect your privacy and security of your information. While logged into MyOchsner, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyOchsner. We recommend that you log out of your MyOchsner session if you need to leave your computer for even a short period of time.

What do I need to use MyOchsner?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyOchsner@Ochsner.org or you can call our MyOchsner Patient Support Line at 1-877-339-2637.

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Is my activation code my user ID?

No, your activation code is not your MyOchsner ID or password. You will use this code only once to log into MyOchsner for the first time. (The code will expire after you have used it or after 30 days). When you log into MyOchsner the first time, you will then be asked to create your own unique MyOchsner ID and password.

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